C� v? nhu Microsoft dang ti?n g?n t?i m?t s? th? r?t h?p d?n trong Windows 7 v?i t�nh nang du?c g?i l� "Probelm Steps Recorder".
Problem Steps Recorder c� th? du?c d�ng m?t c�ch t? d?ng d? 'capture' c�c bu?c th?c thi b?i ngu?i d�ng tr�n m?t m�y t�nh, bao g?m m� t? van b?n noi m� h? v?a nh?p chu?t v� m?t b?c ?nh c?a m�n h�nh trong m?i c� nh?p chu?t. Vi?c 'capture' n�y sau d� s? t? d?ng luu v�o m?t file c� th? du?c d�ng b?i chuy�n gia h? tr? d? gi�p d? ngu?i d�ng g? r?i c�c v?n d? ho?c hi?u ra c�c bu?c g� g�y ra b?i ngu?i d�ng.
Ch� � l� d�y v?n l� b?n beta, v� t�nh nang n�y kh�ng ho�n thi?n. V� d?, n� s? kh�ng ghi l?i lo?i van b?n, c� nghia l� n� ho�n to�n v� �ch v?i cmd, l?nh PowerShell ho?c c�c d? li?u ra kh�c, nhung n?u du?c hu?ng d?n d�ng d?n, ngu?i d�ng c� th? th�m c�c d�ng ch� th�ch c?a h? cho b?t k� screenshot n�o.
Problem Steps Recorder kh�ng du?c thi?t k? d? 'capture' c�c do?n video, ch? y?u l� luu tr? c�c capture, ho?c cho ph�p ch? m?c c?a n?i dung b?i ngu?i d�ng, m�y t�nh ho?c c�c ?ng d?ng. N� cung c� th? d�ng nhu m?t t?p h?p c�c gi?i ph�p c� nh�n d? gi�p d? ngu?i d�ng v� h? tr? c�c k?ch b?n.
Tr�n h?t, PSR l� c�ng c? b?t screenshot t?t. B�n c?nh vi?c t? d?ng b?t nh?ng g� x?y ra tr�n m�n h�nh, n� cung l�m n?i b?t l�n c�c c� nh?p chu?t c?a ngu?i d�ng v� quan tr?ng nh?t l� cung c?p m?t metadata nguy�n van m?t c�ch chi ti?t m� t? v? nh?ng g� ngu?i d�ng dang l�m
Ch� �: N�n nh? r?ng, Windows 7 v?n c�n dang ph�t tri?n. Phi�n b?n m� ch�ng ta l�m vi?c d? b?t l?y c�c screenshot l� b?n beta build 7000, v� nhi?u th? c� th? s? thay d?i b?i RTM
? d�y c� th? n�i th�m m?t ch�t v? metadata chi ti?t du?c ghi l?i m?t c�ch nguy�n b?n b?i Problem Steps Recorder. V� d?:
1.User left click on "Items View (list)" in "Libraries"
2.User keyboard input in "Libraries" [... Alt]
3.User left click on "Tools (menu item)" in "Libraries"
4.User left click on "Folder Options... (menu item)"
5.User left click on "View (page tab)" in "Folder Options"
6.User left click on "Hide empty drives in the Computer folder (check box)" in "Folder Options"
7.User left click on "Hide empty drives in the Computer folder (check box)" in "Folder Options"
8.User left click on "Hide extensions for known file types (check box)" in "Folder Options"
9.User left click on "OK (push button)" in "Folder Options"
Problem Steps Recorder s? t?o ra m?t file ZIP bao g?m m?t file MHTML ph?c t?p. N� s? hi?n th? c�c screenshot nhu nh?ng b?c ?nh ri�ng bi?t, v� kh�ng ph?i l� m?t video. File n�y th?t s? l� m?t t�i li?u XML m?i bu?c c?a h�nh d?ng c?a ngu?i d�ng ho�n t?t v?i m?t screenshot v?i c�c m?c du?c l�m n?i b?t. B?n c� th? xem b?n b�o c�o b?ng c�ch d�ng Internet Explorer, ho?c nhu m?t slideshow.
�? ch?y Problem Recorder (ho?c vi?t t?t l� PSR) v�o � Search tr�n thanh Start g�: psr
![](http://www.quantrimang.com.vn/photos/image/042009/07/psr_1.jpg)
B?n cung c� th? m? Control Panel v� g� v�o trong � t�m ki?m, sau d� nh?n v�o du?ng li�n k?t "Record steps to reproduce a problem"
![](http://www.quantrimang.com.vn/photos/image/042009/07/psr_2.jpg)
M?c d?nh, PSR s? ghi l?i ch? 25 screenshot, nhung n� c� th? du?c thay d?i d?n m?t s? b?t k�. Nh?n v�o danh s�ch x? xu?ng cho d?n bi?u tu?ng help, sau d� ch?n Settings:
![](http://www.quantrimang.com.vn/photos/image/042009/07/psr_3.jpg)
![](http://www.quantrimang.com.vn/photos/image/042009/07/psr_4.jpg)
�? b?t d?u capture, don gi?n nh?t n�t "Start Record":
![](http://www.quantrimang.com.vn/photos/image/042009/07/psr_5.jpg)
Trong su?t qu� tr�nh ghi, khi th�m v�o m?t l?i ch� th�ch, nh?n v�o n�t "Add Comment":
![](http://www.quantrimang.com.vn/photos/image/042009/07/psr_6.jpg)
�? d?ng qu� tr�nh ghi l?i nh?n n�t "Stop Record":
![](http://www.quantrimang.com.vn/photos/image/042009/07/psr_7.jpg)
B?n s? du?c nh?c nh? luu l?i file ZIP:
![](http://www.quantrimang.com.vn/photos/image/042009/07/psr_8.jpg)
Sau khi luu l?i file, n?u b?n g?i n� b?i email ho?c b?t k� m?t phuong ph�p n�o kh�c d?n c�c chuy�n gia h? tr? sau khi nh?n k�p v�o file ZIP (ho?c gi?i n�n n� b?ng c�ch s? d?ng c�c phuong ph�p kh�c), n� s? c� th? d? xem c�c file du?c d�nh k�m:
![](http://www.quantrimang.com.vn/photos/image/042009/07/psr_9.jpg)
Khi m? file, b?n s? th?y m?t s? th? tuong t? nhu du?i d�y:
Nh?n v�o du?ng link sau d? t?i v? file zip MHT.